My problem with this memo is ALL of it. The beginning has no hook to bring the readers in and the overabundance of technical terms is likely to confuse a lot of readers. Because this memo is not straight-forward I believe it is a complete unmitigated disaster. The employee’s themselves I feel will be confused with all of the different directions presented within the memo. In short a memo should be just that… A memo NICE, SWEET, SHORT, and TO THE POINT. If a few changes were made to this memo to create a precise plan of the new system it would be a much more understandable memo which I’m sure all employee’s and readers would greatly appreciate.